You get a report. You keep it.

We look at your shop from the outside, the way a customer does. No login, no call, no obligation. Then we write down what we found.

What we look at

Your siteWhere the forms go, what happens after hours, what a customer can and cannot do at eleven at night.
Your listingsGoogle Business Profile, the map pack, the directories that send you work and the ones sending it elsewhere.
Your reviewsHow many, how recent, who answers them, and when the asking stopped.
Your marketingWhat is running, what is stale, what was clearly started once and abandoned.
Your stackThe tools you already pay for, and which ones are doing nothing.
Your mentionsWhere you come up, how you are described, and what a customer finds before they call.

You are under a house with both hands full.The line rings out. The next shop in the search results takes the job.
It is seven in the evening and you are the front desk again.So it goes to voicemail. She calls whoever picks up first.
A form comes in on Saturday afternoon.Nobody writes back. By Monday she has already booked someone else.
You keep meaning to hire someone for the office.Two years running. The pay, the training, the turnover, it never gets to the top of the list.

Every finding is written the same way. What we saw, what it means, what we would do. No score out of a hundred. No slide deck.

Sample written reportNot a real shop

47 Google reviews. The most recent is eight months old.
Nobody is asking. The asking stopped when the job got busy.
We runOne review ask, sent after a job is paid. Not a review farm.
Your contact form posts to a shared inbox.
A Saturday enquiry sits until Monday. By then she has booked whoever wrote back.
We runForms, calls and texts answered on your own number, booked when your rules are clear and sent to your phone when they are not.
Your Business Profile lists three service areas. Your site lists eleven.
Eight towns cannot find you in the map pack, which is where the work actually comes from.
We runListings brought into line with what you actually cover, then kept that way.
Invoices go out from your phone, in the evening, by hand.
The unpaid pile grows because chasing it is nobody's job.
We runInvoice chase out of your existing billing. You keep the account.

Give us the trade, the town and your website. That is enough. You get the report back whether or not you ever speak to us.